Sealed with a kiss
Waiting for your package to arrive has got to be one of the most exciting feelings - at least, we think so! Here’s how we make the process as smooth as possible.
Spend over €100 in our webshop and you’ll get free shipping to selected countries. Didn’t quite fill your basket? Please see the table below for the latest shipping fees.
Delivery within the Netherlands
Order before 22.00 on business days for next-day delivery to your doorstep, orders placed after 22.00 will be delivered within 1-2 working days by PostNL. Once the order is dispatched from the Fabienne Chapot warehouse, you’ll receive an e-mail with tracking information. If you’re not home, the courier will leave instructions on how to pick up your package at the nearest post office.
Below is an overview of our international shipping rates and estimated delivery times. We work with PostNL, UPS, DPD and DHL.
+ - Shipping cost and delivery time
- The Netherlands (1 working day) - €4.95 Free shipping >€100
- Belgium (1 working day) - €4.95 Free shipping >€100
- Germany (1-2 working days) - €5.95 Free shipping >€100
- United Kingdom (1 week) - €9.95
- Ireland (3-5 working days) - €25.00
- France (3-5 working days) - €9.95
- Norway (3-5 working days) - €19, 95
- Sweden (3-5 working days) - €11.95
- Austria (3-5 working days) - €9.95
- Switzerland (3-5 working days) - €11.95
- Other countries in Europe (5-7 working days) - €24.95
- Russia (5-7 working days) - €39.95
- North America (1 week) - €39.95
- Middle East (1 week) - €49.95
- Africa, Asia, South America & Oceania (7-12 working days) - €49.95
+ - Incomplete delivery
We always try our best to deliver your order in full and on time. If something is missing or something else is wrong with your order, please contact us by e-mail within 7 days after delivery. Send your e-mail to email@example.com with the following information:
- Your order number or a copy of your proof of purchase
- A brief explanation of the missing/defective product
- A photo which clearly shows the problem
Can't find your question here? Our customer Care team will be happy to help!
We are available on working days between 09.00 and 17.30 via:
+31 (0)20 230 07 20
Please click the chat icon at the bottom right of the screen