Privacy policy
Data privacy is very important to Fabienne Chapot and we want to be open and transparent about the processing of your personal data. That is why we explain below how your personal data is processed and protected.
Who is the manager of your personal data?
Fabienne Chapot, with registered office at Herengracht 479, 1017 BS Amsterdam, is the manager of the personal data you provide to us and is responsible for the processing of the personal data as set out in this privacy statement.
Contact details:
Herengracht 479
1017 BS Amsterdam
+31 (0) 20 2400720
Company registration: Fab B.V.
CoC registration number: 34.35.70.26
VAT number: NL 821208317B01
Data Protection Officer:
We have appointed a Data Protection Officer to ensure that we constantly process your personal data transparently, accurately and legally. You can contact our Data Protection Officer at any time via e-mail: dataprotection@fabiennechapot.com.
Why and on what legal basis do we collect your personal data?
The reason we use your personal data is because of the contractual agreements between you and Fabienne Chapot. We use your personal data to manage your online purchases from Fabienne Chapot, process your orders and returns via our online services and inform you about the delivery status or any problem in relation to the delivery of the items you have ordered. We also use your personal data to manage your payments, to handle complaints and warranty cases for products and to be able to identify you and confirm your address with external partners.
We can also use your data if we have a ‘legitimate interest’ in doing so. This means that we want to provide all our customers with the optimal personal service. We always take your privacy into account in this context. We may also have a statutory obligation to use your data, if we suspect fraud, for instance. And in other cases, you yourself have given us consent to use your data, as is the case when you sign up for the newsletter.
What types of personal data do we process?
Fabienne Chapot processes your personal data as a result of your use of our services and/or because you provide this data to us yourself.
Below is a summary of the personal data we process:
- First and last name: in order to deliver your order to the right person.
- Address: for the correct delivery of your order.
- Telephone number: if we want to inform you about your order, we sometimes contact you by telephone.
- Payment details: your payment details are sent directly to the bank via a secure connection.
- IP address: your IP address is saved when you place an order so that any abuse of payment details can be detected.
- E-mail address: every time you place an order, you receive e-mails from us at various points in the process to keep you abreast of the processing and delivery of your order. You can also receive newsletters from us, which are only sent to you if you have given your consent for this.
- Your past purchases: to see what products have been in your order(s).
Special and/or sensitive personal data that we process
Our website and/or service does not intend to collect data on website visitors under the age of 16, unless they have permission from a parent or guardian. We cannot check whether a visitor is above the age of 16, however. We therefore advise parents to be involved in their children’s online activities to prevent data on children being collected without parental consent. If you are convinced that we have collected personal data on a minor without this consent, please contact us via dataprotection@fabiennechapot.com and we will delete this information.
Where do we save your data?
We save your data in various databases. We always use strict security measures. Your data is virtually always saved within the European Union. In the exceptional case that customer data is transferred to countries outside the European Union, we make sure that your privacy is still appropriately protected. This has been officially determined for a number of countries. Some US-based parties have registered under the Privacy Shield, which provides adequate protection.
Fabienne Chapot takes the protection of your data seriously and implements appropriate measures to prevent abuse, loss, unauthorised access, unwanted disclosure and unauthorised amendment. If you have the impression that your data is not properly secured or there are indications of abuse, please contact our Data Protection Customer Service at dataprotection@fabiennechapot.com.
Who has access to your data?
We only pass on your data to other parties if this is genuinely necessary for our service provision. These are parties in the following categories:
- Delivery partners
- Payment partners
- IT service providers
- Parties that collect our reviews
Parties such as data management platforms, media and advertising agencies and research agencies may enter the picture if we want to give you personal advice or show you targeted advertisements, for example based on your interest in certain products.
The parties to whom we provide access to your data may only use this data to provide you with a service on behalf of Fabienne Chapot. Unless they themselves are responsible for obtaining and protecting your data.
We will never forward, sell or exchange your data to/with third parties outside of Fabienne Chapot for marketing purposes. Data that is forwarded to third parties is only used to provide you with our services.
How long do we keep your data?
- We keep your personal data as long as necessary.
- We keep your data for direct marketing until you withdraw your consent.
You have the right to delete your account at any time. If you opt to do so, your account will cease to exist and you will be regarded as inactive. We save your personal data if required to do so under statutory regulations or if there is an open dispute.
What are your rights?
Right of access:
You have the right to request information about the personal data we have stored on you at any time. You can contact Fabienne Chapot’s Data Protection Customer Service at dataprotection@fabiennechapot.com; this service will provide you with this personal data by e-mail.
Right to data portability:
If Fabienne Chapot processes your personal data in an automated manner, based on your consent or based on a contract, you have the right to have a copy of your data handed over to you or another party in a structured, commonly used and machine-readable format. This only pertains to the personal data you have provided to us.
To be certain that it is in fact you that has submitted the request to inspect data, we ask that you send a copy of your identification along with the request. In this copy, please block out your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and citizen service number. This is to protect your privacy. We will respond to your request as soon as possible, but no later than within four weeks.
Right to rectification:
You have the right to request the correction of your personal data if this is incorrect, which includes the right to supplement incomplete personal data. If you have a Fabienne Chapot account, you can amend your personal data yourself in your account.
Right to restriction of processing:
You have the right to request that we temporarily or permanently stop processing all or some of your personal data. You can request this by sending an e-mail to dataprotection@fabiennechapot.com.
Right to erasure:
You have the right to have the personal data processed by Fabienne Chapot deleted at any time. You can request this by sending an e-mail to dataprotection@fabiennechapot.com. We will delete your data within four weeks in that case.
Right to object to processing based on a legitimate interest:
You have the right to object to the processing of your personal data on the basis of a legitimate interest on the part of Fabienne Chapot. Fabienne Chapot will not continue to process the personal data unless we can demonstrate a legal basis for the processing that outweighs your interests and rights or as a result of legal claims.
Right to object to direct marketing:
You have the right to object to direct marketing, including profile analysis for direct marketing purposes.
If you no longer wish to receive direct marketing, you can unsubscribe from the newsletter by:
- clicking on the link at the bottom of every newsletter we send
- changing the settings of your Fabienne Chapot account.
The right to submit a complaint to a supervisory authority:
If you believe that Fabienne Chapot is not processing your personal data correctly, you can contact us at any time by sending an e-mail to dataprotection@fabiennechapot.com. You also have the right to submit a complaint to a supervisory authority.
How can you exercise your rights?
We take data protection very seriously. That is why we have a dedicated customer service department that handles your questions in relation to your aforementioned rights. You can reach our employees at any time at dataprotection@fabiennechapot.com.
Cookies or similar technologies used by us
Fabienne Chapot uses functional, analytical and tracking cookies. A cookie is a tiny text file that is stored in the browser on your computer, tablet or smartphone the first time you visit this website. Fabienne Chapot uses cookies with purely technical functionality. These ensure that the website is working properly and that your preferences are remembered, for instance. These cookies are also used to be able to optimise the website. We also place cookies that track your browsing so that we can show you tailored content and advertisements.
The cookies we use:
Functional cookies
These cookies ensure that our online shop works properly. For instance, logging in, remembering details so that you do not need to fill them in every time, putting items in your shopping basket and remembering your shopping basket.
Analytical cookies
We use these cookies to measure and analyse how you use our online shop and what we can change to improve your experience. We measure how many customers visit our website, for instance, and what sections are the most interesting for our visitors. We also use third-party software for this, such as Google Analytics. The statistics and reports cannot be traced back to individuals.
Advertising cookies
We place advertisements on other websites and in other apps. We collect data from your visit to get a picture of your possible interests in order to ensure these advertisements are geared to your interests as much as possible. These cookies also keep track of what advertisements you have already seen, so that you do not need to see the same banners every time, for instance.
Interests and preferences cookies
These allow us to remember your preferences and interests. Based on your behaviour, we can show advertisements for items we think may suit you, instead of items that you are not likely to be interested in, for instance.
When you first visited our website, we informed you about these cookies and asked your consent to place them.
You can stop accepting cookies by adjusting your internet browser settings to refuse all cookies. Via your browser settings, you can also delete all information stored earlier.