The Archive Sale is until Monday October 30, 2023.

During the Archive Sale, you’ll find original Fabienne Chapot pieces from previous collections with discounts of up to 70%.

Please note: other promotions or discount codes can’t be combined with Archive Sale items.

We know it’s disappointing when your size isn’t available. Unfortunately, stock is not restocked during the Archive Sale — what you see is what’s available.

If your size is sold out, it won’t be coming back, so we recommend shopping early to avoid missing out on your favourites.

Nice to hear you’re eyeing pieces from both collections! At the moment, it’s not possible to combine Archive Sale items and regular collection items in one order.

You’ll need to place two separate orders — one via the Archive Sale webshop, and one via our main shop at fabiennechapot.com.

Yes, Archive Sale items can be returned within 30 days of receipt.

Here's how it works:
1. Go to http://fabiennechapot.com/archive-return 
2. Log in with your order number and e-mail address.
3. Select the number of items you want to return with the corresponding reason.
4. Choose your preferred shipping method.
5. You’ll receive a return label or barcode via email. Drop off your return at your chosen service point and keep your shipping receipt safe.

Please note:
• Return costs are €6.95 per package and are at your own expense.
• Archive Sale items cannot be returned in our boutique

Unfortunately, exchanges are not possible for items purchased during the Online Archive Sale.

If something isn’t quite right, you’re welcome to return your item (via our online return portal) and place a new order.

Please note: Archive Sale items cannot be returned or exchanged in our boutiques.

It is not possible to use giftcards, discount codes or vouchers from Relove on our Archive Sale website.

We offer free shipping on orders over €100 in the Netherlands, Belgium and Germany.

Shipping rates:
• Netherlands, Belgium, Germany – Free (€4.95 below €100)
• United Kingdom – €9.95*
• France & Austria – €9.95
• Ireland – €24.95
• Sweden & Norway – €19.95
• Switzerland – €11.95
• Other European countries – €24.95
• North America – €39.95*
• Middle East, Africa, Asia & Oceania – €49.95*

* Heads up: in some countries, customs fees may apply.

You’ll find a Size Chart on every product page with detailed measurements, plus a handy Fit Quiz to help you find your ideal size and fit based on your body and preferences.

Want a better idea of the fit? Check the size the model is wearing for reference.

Still unsure? Our team is happy to help with personalised sizing advice — just reach out!

These are the fast and secure payment methods available:

• iDeal
• PayPal
• Credit Card (Mastercard, Visa and American Express)
• Gift Cards
• Discount codes

Your personal information is in safe hands with our payment partner, Shopify Payments.

No, you can checkout as a guest. But if you’d like to view your order history and enjoy a faster checkout next time, creating an account is a great option.

If your size is sold out, click ‘Notify me’ on the product page to receive an email when it’s back in stock.

You can also contact one of our boutiques to check if they still have the item available. You’ll find all boutique details here.

Once an item is restocked, everyone who signed up for the ‘Notify me’ alert receives an email at the same time — so it can sell out again quickly.

If you missed it, feel free to sign up again to be notified the next time it's back.

Once your order is confirmed, we’re unfortunately unable to make any changes. This includes the delivery address and the item(s) selected.

If the order no longer suits your needs, you can choose not to accept the delivery. It will then automatically be returned to us, or you can use our return service.

We ship with trusted partners like PostNL, DHL, UPS and DPD. The courier depends on your location and the fastest available option at the time of shipping.

Sometimes delivery updates aren’t 100% accurate — we recommend checking with the courier first, as they can often track the package more precisely.

Still can’t locate it? Get in touch with our customer service team and we’ll help sort it out as quickly as possible.

We're so sorry — that’s definitely not supposed to happen. Please contact our customer service team so we can look into it and fix it right away.

We’re really sorry to hear that — this isn’t the quality we aim for. Please return the item via our online returns portal and select “damaged item” as the reason for return.

Exchanges aren’t possible, so we kindly ask you to place a new order if you'd like a replacement.

Enter your gift card code at checkout in the “discount code or gift card” field. You can also use your card in our boutiques.

Tip: Keep your card until you’re sure you won’t return anything. If you do return something, the refund goes back to the same card.

You can find your gift card balance in the original email you received when the card was purchased.

Can’t find it? No problem, just reach out to our customer service team and we’ll be happy to check it for you.

Easy - just enter your discount code at the checkout. When you click on 'apply code', the discount will automatically be applied to your order. If you experience any problems entering your code, reach out to our customer service.

For orders from the Netherlands, Belgium return costs are a standard fee of €1.99 + €1,- for each item returned.

Returns for Germany are free.

International return costs are at your own expense. 

Items may be returned within 30 days of the shipping date if unworn and with labels attached.

For orders from the Netherlands and Belgium we charge a standard return fee of €1.99 + €1,- for each item returned. For Germany, returns are free. Please note: International return costs are at your own expense.

You have 30 days from the date of delivery of the order to return the order.

Items can be returned within 14 days of receipt. The return costs are €5,99 per package + €1,- for each returned item.

• Go to http://fabiennechapot.com/archive-return
• Log in with your order number and e-mail address.
• Select the number of items you want to return with the corresponding reason.
• Choose your preferred shipping method.
• After registering your return shipment, you will receive your return label or barcode via email and you can hand in your return package at a package point of the carrier you have chosen (PostNL or DHL). Keep your shipping receipt safe.

Please note:  return costs are at your own expense and the order can’t be returned in one of our boutiques.

Sure thing! Online orders can also be returned in one of our boutiques in Amsterdam, Haarlem, Rotterdam, Breda, Den Bosch, Maastricht and Mall of the Netherlands.

An online order can’t be returned in our outlets in Roosendaal, Roermond and Batavia Stad.

Orders placed in our boutiques can’t be returned online, as we don’t have access to your payment details. We kindly ask you to return the item to one of our boutiques instead.

Need help finding the nearest location? Our team is happy to assist.

We work with an online return portal where you can easily register your return and create your own label.

If something’s not working, our customer service team is happy to help.

Once we’ve received and processed your return, you’ll get a confirmation email. Your refund will be issued to the original payment method and may take 1–5 business days to appear, depending on your bank.

If you’re returning your full order, we’ll also refund the original shipping costs (for standard delivery). Please note that any extra charges, such as evening delivery, won’t be reimbursed.

You can view and edit your details, your email and your payment details in your account.

You can change your password anytime in your account settings.

Forgot your password? No problem — just click “Forgot your password?” on the login page and enter your email address. We’ll send you a reset link.

Didn’t receive the email? Make sure the address is correct and check your spam folder. Still no luck? Contact our customer service team — we’re happy to help.

We’re sad to see you go! You can unsubscribe at the bottom of the newsletter. If this does not work, you can send an email to info@fabiennechapot.com.

We’re sorry to hear that something didn’t meet your expectations, and we’d love the chance to make it right. Please contact our customer service team so we can look into it together.

If your complaint concerns a defect, be sure to include a clear description and photos of the issue.

That depends on the warranty policy of the store where you made your purchase. We recommend contacting them first, as they are responsible for handling warranty claims.

If they’re unable to resolve the issue or you need further support, feel free to reach out to our customer service team — we’re happy to help where we can.

Look no further, you can find our general terms & conditions here.