The Privacy Statement covers the following topics:

We deem the privacy of our customers and website visitors to be paramount. We would therefore like to inform you about how we process your personal data. This Privacy Statement applies to all the personal data you provide us with or that is collated when you visit our website, use our services, buy our products (online or in-store), contact Fabienne Chapot, subscribe to our newsletters or consent to receiving personalised ads.

The Privacy Statement covers the following topics:

1. Who is responsible for processing your personal data?
2. Amendments
3. Personal data
4. How do we use your personal data?
5. Newsletters
6. Legal basis
7. Retention period
8. Who has access to your personal data?
9. Cookies and Google Analytics
10. Protection, and the (international) transfer of, personal data
11. What are your rights?

1. Who is responsible for processing your personal data?

Fab B.V., trading as "Fabienne Chapot", located at No. 479 Herengracht, 1017 BS, Amsterdam, is responsible for the processing of personal data as outlined in this Privacy Statement.

Contact details:
No. 479 Herengracht
1017 BS, Amsterdam
+31 (0) 20 2400720

Business registration:
Fab B.V.
Chamber of Commerce number: 34357026
VAT number: NL 821208317B01

Privacy Officer:

We have appointed a Privacy Officer to ensure your personal data is processed legally and with due care. If you have any queries concerning this Privacy Statement or Fabienne Chapot's processing of your personal data, please contact: info@fabiennechapot.com.

2.  Amendments

We reserve the right to amend this Privacy Statement as and when needed. The latest version of our Privacy Statement can be found at https://www.fabiennechapot.com/en/pages/privacy-statement/. This Privacy Statement was last updated on 24-08-2026.

3. Personal data

Personal data means any information that identifies you either directly or indirectly (in combination with other available data). For
instance, your name and address, but also IP addresses, location data or information about your activity on a website collated with the help of cookies.
We only process personal data necessary for the purpose of processing. Purposes for which we process personal data include the processing of orders, administration of payments, marketing and optimising the website and, with your consent, sending and personalising newsletters or (personalised) offers. In addition, we retain certain information when you create a customer account with us, such as your name and address details and order history.

Among other things, when you visit our website we collate your IP address, general preferences, settings and system specifications, including device IDs. Cookies or similar processes allow us (with your consent) to collate data on how you use our website and for how long, to analyse user data and to provide targeted offers based on visitor profiles.

We also collate personal data when you place an order via our website, subscribe to our newsletter and/or when you contact our customer service team or post a review. To do so, among other things, we collate your name, e-mail address, mobile number and order details. We also collate your address and payment details to process the order.

(Sensitive) personal data

We do not intentionally collect or process special categories of personal data unless this is necessary and permitted by applicable law.

4. How do we use your personal data?

We use your personal data for the following purposes:

Facilitating a smooth user experience - when you use our website we collate certain data - including your IP address - to recognise your digital device and to optimise and improve interaction with the website.

Information provision - we collate certain personal data such as your name, e-mail address and telephone number in order to provide you with information, for example about your order, about new collections when you provide your number in-store, or for sending newsletters once you have signed up for them.


Customer account - we collate the following personal data to create and manage your customer account: your name, address
details, e-mail address, telephone number, date of birth and order history.

Order processing - In order to process and deliver your order, we collate the following personal data: your name, e-mail address, telephone number, address details and payment information.

Customer service - in order to help you as best we can when you contact our customer service team, we use certain personal data, such as your name, e-mail address, telephone number and address details, to:
- quickly and securely establish your identity and to keep track of your order history when you contact us with e.g. a complaint or in connection with a product warranty;
- advise on your order, should you have a query about it;
- facilitate follow-up communication by e-mail, phone and, in the future, via our live chat.

Customer satisfaction - We may work with review and feedback platforms. When you post reviews on our partner websites, we may process your name and e-mail address and relevant order details. We do so to analyse user feedback on a product or service and to help us implement potential improvements.

Depending on your consent and the settings of your device and browser, we may use advertising and marketing technologies provided by Google Ads, Google Performance Max, Meta, and Klaviyo. These technologies may be implemented through Shopify Pixels, Customer Events or other tracking technologies and may process information such as your IP address, device information, browsing behaviour, purchase information, areas of interest and interactions with our website.

These technologies may be used for measuring campaigns, creating audiences, personalising content and advertising, and showing relevant advertisements on our website and on third-party platforms.

Payment processing and management - We use Shopify Payments and other payment processors involved in processing payments on our website and in-store. We process and share the personal data required to make and complete your payment through secure connections with the relevant payment service providers.

Personalised display and advertising - We also process data to enable (personalised) communication, for instance in the form of a personalised customer profile, personalised website display and direct marketing on our websites and via advertising partners.

As part of our personalised marketing on social media, such as Instagram and Facebook, we work with Meta. However, we have no control over Meta's processing activities. We therefore would like to refer you to Meta's Privacy Policy.

Where required by applicable law, we only activate non-essential marketing, advertising or personalisation technologies after obtaining your consent.

5. Newsletters

You can subscribe to our newsletter via our website. This newsletter allows us to keep you up to speed of e.g. new collections, offers and promotions. Should you no longer wish to receive the newsletter, you can always unsubscribe via:

- The link listed at the bottom of every newsletter we send out;
- Your Fabienne Chapot customer account settings;
- By sending an e-mail to info@fabiennechapot.com.

We use Klaviyo to manage and send newsletters and to analyse interactions with our communications. Depending on your consent and applicable law, Klaviyo may process information such as your e-mail address, interactions with our emails and information about your preferences.

6. Legal Basis

Pursuant to the General Data Protection Regulation (GDPR), personal data may only be processed when there is a legal basis for doing so. Our use of your personal data is based on four fundamentals:

Implementation of an agreement - When you place an order with us, we use your personal data to implement the agreement. We may subsequently use this information to, say, process the purchase of one or more of our products/services and deliver the order to you.

Legitimate interest - Where necessary, we may process your personal data to pursue a legitimate interest, for example, to tailor the content of our website and communications with you, to match your preferences, to refer you to our partners' websites, to optimise our services or to secure our website and detect fraud. These processing operations can always be appealed by getting in touch with us via the contact details listed under point 1 of this Privacy Statement.

Unambiguous consent - some processing only occurs with your unambiguous consent, including the sending of newsletters and the placement of marketing cookies. You have the option to withdraw your consent at any time. This can be done via our website. Withdrawing consent for the newsletter can be done via the link at the bottom of each newsletter.


Legal duty - In some cases, we may be under a legal duty to (continue to) process your personal data, such as retaining personal data contained in our financial records. 

7. Retention period

We retain personal data only for as long as necessary for the purposes for which it was collected, taking into account applicable statutory retention periods, our legitimate business needs and the exercise or defence of legal claims. We regularly review whether personal data is still required and delete or anonymise it when it is no longer necessary.

The applicable retention period or criteria for determining the retention period depend on the category of personal data and the purpose of processing.

Customer account data: Until you close your account, unless we need to retain certain data for legal, administrative or legitimate business purposes.

Order and transaction data: For as long as necessary to fulfil the purpose for which it was collected and to comply with applicable legal and accounting obligations. Relevant financial records may be retained for seven years where required by applicable tax legislation.

Customer service data: For as long as reasonably necessary to handle your request, complaint, warranty claim or other customer service matter and, where necessary, to establish or defend legal claims.

Newsletter and digital marketing data: Until you withdraw your consent or otherwise object to the processing, unless another legal basis permits or requires us to retain the data.

Marketing and advertising data: In accordance with the applicable consent period and the retention periods or settings of the relevant advertising platforms and technologies.

Cookie and analytics data: In accordance with the applicable cookie consent, the retention periods of the relevant technologies and our cookie policy.

Legal and compliance records: For as long as necessary to comply with our legal obligations or to establish, exercise or defend legal claims.

8. Who has access to your personal data?

We only pass on your personal data to other parties if strictly necessary in relation to our service provision. In certain cases, your personal data will be shared with parties within the following categories:

Delivery partners - We may share your personal data with delivery service providers such as PostNL, UPS and DHL. This information is used to pass on relevant address details so that your order can be delivered. In some cases, and where relevant, this information may include your name, e-mail address and phone number.

Payment service providers - We use Shopify Payments and other payment processors involved in the processing of payments. We share the personal data required to process and complete your payment through secure connections with the relevant payment service providers.

IT service providers - We use IT service providers, including our hosting party, who may access your personal data to the extent that is necessary within the context of, e.g., maintaining our systems, troubleshooting or providing certain services we have outsourced to them.


Shopify - To operate and process orders through our webshop, we use Shopify, an online commerce platform. Shopify processes certain personal data on our behalf in connection with the operation of our webshop, customer accounts, checkout, payments, analytics, marketing technologies and other Shopify services that we use.

Other third parties - We also use other third parties such as Google, management platforms, and media, advertising & research agencies that collate and analyse personal data. This allows us to optimise our services for you, and to personalise and distribute marketing materials.

Marketing, analytics and advertising providers - We use third-party providers for marketing, analytics, advertising and customer communication, including Google, Meta, Klaviyo and Microsoft. Depending on the service and your consent, these parties may process information such as device information, IP addresses, website interactions, purchase information, audience data and marketing preferences.

Microsoft Clarity - We use Microsoft Clarity to understand how visitors interact with our website and to identify opportunities to improve the user experience. Clarity may collect information about website interactions, including session and device information. Where required, Clarity is only activated after obtaining the applicable consent.

Review platforms - We may use review platforms such as Trustpilot to collect, display and analyse customer feedback. Where applicable, these platforms may receive relevant customer and order information required to facilitate the review process.

Legal obligations - In certain situations, we may be required to share your personal data by law, within the context of legal proceedings or pursuant to an order imposed on us by a competent
authority.

The parties given access to your personal data by us may only use this personal data to provide you with a service on behalf of Fabienne Chapot.

Furthermore, we will never forward, sell or exchange your personal data to/with third parties outside Fabienne Chapot for marketing purposes. Personal data transmitted to third parties is only used to facilitate our service provision to you.

9. Cookies and Google Analytics

Fabienne Chapot uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone the first time you visit this website. For the placement of non-essential cookies and similar tracking technologies, such as analytical, marketing, advertising and personalisation technologies, we request your consent where required by applicable law.

Our website uses the following cookies:

Technical cookies - These cookies ensure our webshop works properly, and that we can deliver our services. For instance, logging in, and being able to scroll through different pages on a website.


Functional cookies - Functional cookies enable our website to remember your personal preferences, such as language selection, search history and registration details.


Analytical cookies - These cookies and similar technologies help us measure and analyse how you use our webshop. We use Google Analytics 4 (GA4) for website analytics. For example, we measure how many customers visit our website, the search terms used and which sections are of particular interest to our visitors. This helps us see what we can change to improve your experience, makes our website more findable and ascertains the impact of our online marketing.
We may also use Microsoft Clarity for analytics and website improvement, subject to the applicable consent requirements.

Marketing, advertising and personalisation cookies - These cookies and similar tracking technologies are used to tailor our marketing communications, advertisements and website experience to your preferences and interests. We may use technologies from providers such as Google, Meta, and Klaviyo.

We may use these technologies to measure advertising campaigns, build audiences, personalise communications and show advertisements on other websites or platforms ('retargeting').

We inform you of these technologies upon your first visit to our website and request your consent for optional categories of cookies and similar technologies where required.

You can revoke your consent given to us for storing and using our cookies and those of third parties at any time through our cookie settings. You can also delete cookies through your browser settings.

10. Protection, and the (international) transfer of, personal data

Some of the service providers we use may process personal data outside the European Economic Area (EEA). Where personal data is transferred outside the EEA, we ensure that appropriate safeguards are in place in accordance with applicable data protection law. Depending on the circumstances, these safeguards may include an adequacy decision, Standard Contractual Clauses approved by the European Commission, Binding Corporate Rules or another legally recognised transfer mechanism.

We take appropriate measures to prevent the misuse, loss, unauthorised access, unwanted disclosure and unauthorised modification of your personal data. If you feel that your personal data is still not secure or there are indications of misuse, please contact info@fabiennechapot.com.

11. What are your rights?

Under the GDPR, you enjoy the following rights in relation to the processing of your personal data:

Right of access - You have the right to know what personal data of yours we hold, and to peruse this personal data. This right also covers derived personal data.

Right to rectification - You have the right to request rectification or supplementation of your personal data should it be incorrect or incomplete.If you have created an account with Fabienne Chapot, you can edit your personal data yourself in your account.

Right to erasure- You have the right to request the erasure of your personal data when a basis for the processing of your personal data no longer exists.

Right to data portability- You have the right to receive the personal data we hold about you in a structured, commonly used and machine-readable format. You also have the right to ask us to transfer this personal data directly to another organisation. This right relates only to the personal data you have provided to us (both directly and indirectly), and not to derived personal data.


Right to restrict processing - You have the right to request that we temporarily or permanently cease processing all or part of your personal data.


Right to object - You have the right to object to the processing of your personal data for reasons relating to your particular circumstances.

Should you wish to exercise any of these rights, please send a request to info@fabiennechapot.com.

To ensure the request was indeed made by you, we may ask for information that allows us to verify your identity. Please do not send us a copy of your full identity document unless specifically necessary. If an identity document is required, you should redact unnecessary information, such as your photograph, MRZ, document number and citizen service number (BSN). After processing the request, the copy will be deleted from our systems in accordance with our retention requirements.

We will respond to your request as soon as possible and within the applicable statutory period.

If you believe that Fabienne Chapot is processing your personal data incorrectly, you can contact us at any time at info@fabiennechapot.com. You also have the right to submit a complaint to the Data Protection Authority (the Dutch supervisory body).

You also have the right to submit a complaint to the Autoriteit Persoonsgegevens (Dutch Data Protection Authority): https://www.autoriteitpersoonsgegevens.nl/een-tip-of-klacht-indienen-bij-de-ap.