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SHIPPING

Sealed with a kiss, and miles of packing tape

Waiting for your package to arrive has got to be one of the most exciting moments of your life, at least, we think so! Here’s how we make the process as smooth as possible.

FREE SHIPPING

Spend over €50,- in our webshop and you’ll get FREE shipping to selected countries. Didn’t quite fill your basket? Please see the table below for the latest shipping fees.

DELIVERY WITHIN THE NETHERLANDS

Order before 22:00 on business days for next day delivery to your doorstep, orders placed after 22:00 will be delivered within 1-2 working days by PostNL. Once the order is dispatched from the Fabienne Chapot warehouse you’ll receive an email with tracking information. If you’re not home, the courier will leave instructions how to pick up your package at the nearest post office.

INTERNATIONAL DELIVERY

Below is an overview of our international shipping rates and estimated delivery times. Within the EU we work with Post NL, outside of the EU we work with UPS and DHL.

COUNTRY SHIPPING COST DELIVERY TIME
The Netherlands €4,95 Free delivery >€50 1 working day
Belgium €5,95 Free delivery >€50 1 working day
Germany €5,95 Free delivery >€50 1-2 working days
Luxembourg €8,95 1 working day
Canada €39,95 6+ working days
Denmark €9,95 2 working days
Finland €14,95 2-5 working days
France €9,95 2-3 working days
Greece €19,95 6 working days
Hong Kong €53,95 3-10 working days
Ireland €29,95 3-4 working days
Italy €14,95 2-3 working days
Japan €44,95 3-10 working days
Latvia €12,95 3-4 working days
Lithuania €9,95 3-4 working days
Norway €24,95 2-5 working days
Austria €11,95 2 working days
Poland €6,95 2-3 working days
Portugal €26,95 3-4 working days
Spain €19,95 2-3 working days
Czech Republic €29,95 2-3 working days
United Kingdom €9,95 2-5 working days
United States €44,95 3-10 working days
Sweden €15,95 2-4 working days
Switzerland €49,95 2-3 working days

 

Don’t see your country listed or have another question? Don’t hesitate to pick up the phone – or typ your question in the chat box on the bottom right of the page! Customer Care Department: +31 (0) 20 2400720.

INCOMPLETE DELIVERY

Even though we work our hardest to deliver your order complete and on time, this is still an 80% human operation. If there is an item missing or something is wrong with your order, get in touch within 7 days of delivery and we’ll work our magic.

Need to send an item back? Returns can take up to 2 weeks to process, but if you have not heard from our Customer Care team in the meantime, please don’t hesitate to pick up the phone.