Shipping


Sealed with a kiss

Waiting for your package to arrive has got to be one of the most exciting feelings - at least, we think so! Here’s how we make the process as smooth as possible.

Free shipping

Spend over €50 in our webshop and you’ll get free shipping to selected countries. Didn’t quite fill your basket? Please see the table below for the latest shipping fees.

Delivery within the Netherlands

Order before 22.00 on business days for next-day delivery to your doorstep, orders placed after 22.00 will be delivered within 1-2 working days by PostNL. Once the order is dispatched from the Fabienne Chapot warehouse, you’ll receive an e-mail with tracking information. If you’re not home, the courier will leave instructions on how to pick up your package at the nearest post office.

International delivery

Below is an overview of our international shipping rates and estimated delivery times. We work with PostNL, UPS, DPD and DHL.

  • Shipping cost and delivery time

    Country

    Shipping cost

    Delivery time

    The Netherlands

    €4,95 Free delivery >€50

    1 working day

    Belgium

    €4,95 Free delivery >€50

    1 working day

    Germany

    €5,95 Free delivery >€50

    1-2 working days

    United Kingdom*

    €9,95

    1-2 weeks

    Ireland

    €24,95

    3-5 working days

    France

    €9,95

    3-5 working days

    Norway

    €19,95

    3-5 working days

    Sweden

    €11,95

    3-5 working days

    Austria

    €9,95

    3-5 working days

    Switzerland

    €11,95

    3-5 working days

    Other countries in Europe

    €24,95

    3-5 working days

    Russia

    €39,95

    3-5 working days

    North America

    €39,95

    3-5 working days

    Middle East

    €49,95

    5-7 working days

    Africa, Asia, South America & Oceania

    €49,95

    5-12 working days

    * Note: UK delivery

    Since 01-01-2021 all shipments coming from outside the United Kingdom need to pay import duties to import the goods into the UK, because the United Kingdom left the European Union. You as a customer are responsible for paying these customs fees. The carriers will charge these costs at your door.

    The delivery time will take 1-2 weeks.
    Thank you for your understanding!
    For further questions, please contact our Customer Care Team.
  • Incomplete delivery

    We always try our best to deliver your order in full and on time. If something is missing or something else is wrong with your order, please contact us by e-mail within 7 days after delivery. Send your e-mail to info@fabiennechapot.com with the following information:

    1. Your order number or a copy of your proof of purchase
    2. A brief explanation of the missing/defective product 
    3. A photo which clearly shows the problem 

Can't find your question here? Our Customer Care Team will be happy to help!

We are available on working days between 09.00 and 17.30 via:

Chat

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