Received your order but not quite what you expected? Items may be returned within 30 days of the shipping date if unworn and with labels attached. Please note: return costs are at your own expense.
How do I register my return?
- Visit fabiennechapot.com/nl/en/archive-return
- To access, please fill in your order number and email address.
- Add the number of items you wish to return and the reason why.
- Choose your preferred shipping method.
- After registering your return, you will receive your return label or barcode in the mail and you can drop off your return package at a parcel point of your chosen carrier. Keep your shipping evidence well!
When can I return something?
Our motto is: "You wear it, you buy it". Clothing and shoes may of course be tried on. We do not accept returns on items that have been worn, damaged by incorrect use or items that are returned more than 30 days after receipt.
Make sure you return all parts of your order, including packing list, attached labels and dustbag if applicable.
Is it possible to return an item in one of our boutiques?
No Archive Sale orders can only be returned online.
Have you received my return?When we have received and processed your return, you will receive a confirmation e-mail. Once we have processed your return, you will receive a refund using the payment method you previously used. Refunds may take 1-5 working days.
I have not received a return labelWe work with an online returns portal. You can register your return via fabiennechapot.com/request-return. After registering your return, you will receive a return label in the mail.
How long does the refund take?Once we have processed your return, you will be refunded via the payment method you used previously. Refunds may take between 1-5 working days.
I have received a damaged item
We are sorry to hear that you received a damaged item. This is obviously not the quality we want to deliver. We would like to ask you to return this item and to indicate in the return reason that the item is damaged. Unfortunately, an exchange is not possible. We would therefore ask you to place a new order.
During and after our archive sale, it is not possible to exchange items for another size.
Is your question not listed here? Our Customer Care Team will be happy to help you!
We are available on working days between 09.00 and 17.30 via:
Please click the chat icon at the bottom right of the screen.
Early access to sale
or with email
or with email