Our aim is to deliver a perfect product. Nevertheless, if you are not satisfied with your online order from Fabienne Chapot, you can return your products within 14 days after receiving your order. Please take good care of them, and return the products in their original packaging and in the same condition as you received them.
This means you can have a look and try them on, but please do not remove any labels, or wear them outside. Please note that products must be returned in the original package, provided with a copy of the invoice. For shoes we recommend trying them on a carpeted surface to avoid scuffing.
If the conditions mentioned above are complied with, we offer you several options.
You can choose to pick another product from the Fabienne Chapot Collection or exchange your product to a different size or colour that is available. If the alternative product has a lower price, we can reimburse you any price difference. (International) shipping cost, if any, is non-refundable. Another option is to refund the price paid for the product. We will transfer the money within 10 working days after receiving your retour. If you would like to return an item, purchased by a giftcard, off course we will re-activate your giftcard, or you can choose to pick another product our from the collection.
If the original order was purchased using a promotional or discount code, you will only be able to exchange the item for the same item in a different size/colour or exchange for a different item at the equivalent cost you paid or a lower price.
If an item was purchased less than a year ago, you qualify for a repair free of cost. If the item was purchased over a year ago, repairs are to be paid for by the customer.
The warranty on a repair is only applicable to items that have not previously been repaired by any other party than Fabienne Chapot.
Defect product procedure:
1. Send an e-mail to Customer Services **, please include a clear picture of the defect and a copy of your receipt.
2. If Customer Services agrees to accept a return of your defect product, please fill out the repair form that is attached in the e-mail.
3. Send the item, the repair form and a copy of the receipt to:
4. The item will be repaired and returned to you within 2 weeks.
** Customer Services: email@example.com
HOW TO RETURN YOUR ITEMS?
To return an item, please fill in the return form. Our customer care department will handle your return. Please note that we need to register your return within 10 working days once you have received your order and that we will not be responsible for the delivery costs for these returns.
Please note that your item must be returned to us within 14 days and that any postage costs for a return are to be paid for by the customer.
If you have any questions or concerns, please feel free to contact our customer care team. Customer Care Department: +31 (0) 20 2400720
We are available
from 9am to 5.30pm
for all your questions.
+31 (0) 20 2400720
You can e-mail us 24
hours a day.
N.B.: Returns take up to two weeks to be processed. Please contact customer care if you have not heard from us within two weeks.