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RETURNS

So you’ve received your order, but something’s not quite right or as expected. It happens. We accept returns of all items – except for earrings due to hygienic reasons – purchased from www.fabiennechapot.com within 14 days of the delivery date.  All you need to do is fill in the returns form and send your package back to us. Returns are free of charge in The Netherlands and Belgium. Please note we can't accept returns in our store.

WHEN CAN I RETURN?

“You wear it, you buy it” is our motto. Of course you have 14 days past the delivery date to try on clothes and shoes (only on carpets please), but we don’t accept items that have been worn or used, items that have become damaged because of improper use, or items returned after the 14-day cooling-off period. See how to return an item that was damaged at delivery, below.

Please make sure to return any items the way you received them, including all tags, dustbags, and boxes.

RETURNS FORM

We want this to go smoothly, so please fill in the returns form and include it in your return. To ensure your item(s) gets to us safely and on time, please use one of our recommended postal services (Post NL for the Netherlands, UPS or DHL for international) and hold onto your tracking number. The returns address is printed on the returns label. Please note that we are not responsible for any missing, late, or damaged returns.

MONEY BACK

Depending on your bank, it can take up to 5 working days to process and get your refund to you. If you are returning your entire order, we’ll also reimburse the delivery costs (if applicable).

GIFTCARD

If you paid for your order using a Fabienne Chapot giftcard – lucky you – then we will return the refund on a new giftcard. Sorry, but we can’t exchange giftcards for cash.

CHANGE/CANCEL MY ORDER

Because of our semi-automated system, once you’ve placed and paid for an order on www.fabiennechapot.com there’s no going back. You will need to receive and return your order as described above.

DAMAGED ITEMS

Received damaged goods, or had something break within your 12 month warranty? Oh no! We hate it when that happens, but here’s how we work with you to examine and try to resolve the issue.

Send an email to info@fabiennechapot.com listing the following:

  1. A copy of your receipt or order number;

  2. A clear picture of the damage;

  3. A short description of the damage (and how it occurred if applicable).

 
Dealing with damages

We assess the demage. If we agree to repair the damage of your Fabienne Chapot item(s), you’ll receive a special returns form for repairs. Send your item(s) and the form back to us, and we’ll try our hardest to have you rocking your items again within 2 weeks.

We believe in repairing items instead of exchanging, where possible. If your item is beyond repair, we’ll get in touch.

GUARANTEE

Because we believe in our products, all FC bags, shoes and accessories come with a limited one year guarantee. All FC clothing come with a three months guarantee. Your guarantee starts on the date of purchase. Make sure to save a copy of your receipt or order number as proof of guarantee! If you don’t have either, we won’t be able to help you. 

Can’t find the answer to your question, or been waiting for more than 14 days for your returns? Get in touch with our friendly Customer Care Team at info@fabiennechapot.com, call us on +31 (0) 20 2400720, or start a chat (bottom right of your screen).