Received your order but not quite what you expected? Items may be returned within 30 days of the shipping date if unworn and with labels attached. For orders from the Netherlands, Belgium and Germany, returns are free. Please note: International return costs are at your own expense.
+ - How do I register my return?
For orders from the Netherlands, Belgium and Germany, returns are free. International return costs are at your own expense.
- Visit https://fabiennechapot.com/en/request-return
- To access, please fill in your order number and email address.
- Add the number of items you wish to return and the reason why.
- Choose your preferred shipping method (you can pay for the return label at the end if you are shipping international)
- After registering your return, you will receive your return label or barcode in the mail and you can drop off your return package at a parcel point of your chosen carrier. Keep your shipping evidence well!
Have you chosen to return to the boutiques? This is possible in our boutiques in Amsterdam, Haarlem, Rotterdam and Maastricht. Do not forget to bring your packing list.
Do you no longer have the packing list? You can request a copy at email@example.com.
+ - When can I return something?
Our motto is: "You wear it, you buy it". Clothing and shoes may of course be tried on. We do not accept returns on items that have been worn, damaged by incorrect use or items that are returned more than 30 days after receipt.
Make sure you return all parts of your order, including packing list, attached labels and dustbag if applicable.
+ - Is it possible to return an item in one of our boutiques?
Online orders can also be returned (including packing list) in one of our boutiques in Amsterdam, Haarlem, Den Bosch, Breda, Rotterdam, Maastricht and Westfield Mall of the Netherlands. Returns in our boutique outlets in Roosendaal and Batavia Stad are not possible.
+ - Have you received my return?
When we have received and processed your return, you will receive a confirmation e-mail. Once we have processed your return, you will receive a refund using the payment method you previously used. Refunds may take 1-5 working days.
+ - I have not received a return label
We work with an online returns portal. You can register your return via https://fabiennechapot.com/en/request-return After registering your return, you will receive a return label in the mail.
+ - How long does the refund take?
Once we have processed your return, you will be refunded via the payment method you used previously. Refunds may take between 1-5 working days.Are you returning a complete order? Then the shipping costs of the order will also be refunded (if applicable). This only applies to standard shipping, any additional costs for evening delivery will not be refunded.
+ - I have received a damaged item
We are sorry to hear that you received a damaged item. This is obviously not the quality we want to deliver. We would like to ask you to return this item and to indicate in the return reason that the item is damaged. Unfortunately, an exchange is not possible. We would therefore ask you to place a new order.
+ - Can I return a boutique purchase online?
Because the item was purchased in the boutique, we do not have access to your payment details, so unfortunately your items cannot be returned online. We would like to ask you to return the items in one of our boutiques.
Can't find your question here? Our customer Care team will be happy to help!
We are available on working days between 09.00 and 17.30 via:
+31 (0)20 230 07 20
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