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DELIVERY

DELIVERY


Shipping within the Netherlands and the most of Europe is free of charge for orders over €50,- otherwise €4,95. All orders are delivered using courier delivery via Post NL, UPS or DHL. Please note that Fabienne Chapot is not responsible for any delay caused by Post NL, UPS or DHL.

National Shipping
Fabienne Chapot aims to send your order to the given address within 1- 2 working days, after we have received your payment. An email will be sent to you once your order has been dispatched, including instructions on how to track your order. Delivered packages will require your signature. Our courier service will offer the package, with a maximum of three times. If you are unable to take receipt of your package personally, instructions will be left at the delivery address and your order can be picked up at the nearest Post office. Your order will usually arrive within 1-2 working days after the shipping date.

Although we take great care in sending our orders, the possibility can exist that orders will not be delivered, or will be delivered incomplete. Once you have received an incomplete order, we kindly request to contact us within 7 days after receiving your order.

International Shipping
Below is a list of costs and delivery times (in working days) per country/continent. Within the EU, orders are sent via PostNL, and orders outside of the EU are sent via DHL or UPS.

Country Shipping Costs   Delivery Time
Africa €32,95 6+ days
Albania €19,95 5-6 days
Andorra €7,95 2-3 days
Asia €16,95 6+ days
Australia €27,95 6+ days
Austria FREE for orders over €50,- otherwise €4,95 2-3 days
Belarus €19,95 5-6 days
Belgium FREE for orders over €50,- otherwise €4,95 1 day
Bosnia & Herz. €19,95 3-4 days
Bulgaria €16,50 5-6 days
Croatia €4,95 3-4 days
Cyprus €4,95 5-6 days
Czech Rep. FREE for orders over €50,- otherwise €4,95  2 days 
Denmark FREE for orders over €50,- otherwise €4,95 2-3 days 
Estonia €13,95  5-6 days
Faroe Islands €19,95 5-6 days 
Finland  €4,95  3-6 days 
France  FREE for orders over €50,- otherwise €4,95  2-3 days 
Georgia  €19,95  5-6 days 
Germany  FREE for orders over €50,- otherwise €4,95 1-2 days 
Greece  €16,95 5-6 days
Hungary  €13,95  3-4 days 
Ireland  FREE for orders over €50,- otherwise €4,95  3 days 
Iceland €19,95 5-6 days 
Italy  FREE for orders over €50,- otherwise €4,95  2-3 days
Kazakhstan  €19,95  6+ days 
Latvia  €13,95 6 days
Liechtenstein  €7,95  3-4 days 
Lithuania  €13,95 5-6 days
Luxembourg  FREE for orders over €50,- otherwise €4,95  1 day 
Macedonia €19,95 2-3 days
Malta €4,95 4-5 days 
Moldavia €19,95 4-5 days
Monaco FREE for orders over €50,- otherwise €4,95 2-3 days
Montenegro €19,95 4-5 days
Netherlands FREE for orders over €50,- otherwise €4,95 1 day
Norway €11,95 2-6 days
Ukraine €11,95 2-6 days
Poland FREE for orders over €50,- otherwise €4,95 2-3 days
Portugal €4,95 3-4 days
Romania €13,95 4-5 days
Russia €19,95 6+ days
San Marino €29,95 2-3 days
Serbia €19,95 4-5 days
Slovenia €8,95 3-4 days
Spain €4,95 3 days
Sweden €4,95 2-6 days
Switzerland €7,95 3-4 days
Turkey €19,95 6+ days
Ukraine €11,95 4-5 days
United States €11,95 6+ days
Vatican City €11,95 3 days

 

Payment methods. 
We accept Ideal, Paypal, Visa, MasterCard, American Express, Maestro credit & debit cards and Sofort Banking.

Payment security.
All transactions on this website are processed using Buckaroo, a secure online payment platform that encrypts your card details in a secure host environment.

 

If you have any questions or concerns, please feel free to contact our customer care team. Customer Care Department: 020-5200868.

 

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Call us

We are available
from 9am to 5.30pm
every weekday
for all your questions.
+31 (0) 20 5200868

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E-mail us

You can e-mail us 24
hours a day.
E-mail: info@fabiennechapot.nl