Shipping within the Netherlands and the most of Europe is free of charge for orders over €50,- otherwise €4,95. All orders are delivered using courier delivery via Post NL, UPS or DHL. Please note that Fabienne Chapot is not responsible for any delay caused by Post NL, UPS or DHL.
Fabienne Chapot aims to send your order to the given address within 1- 2 working days, after we have received your payment. An email will be sent to you once your order has been dispatched, including instructions on how to track your order. Delivered packages will require your signature. Our courier service will offer the package, with a maximum of three times. If you are unable to take receipt of your package personally, instructions will be left at the delivery address and your order can be picked up at the nearest Post office. Your order will usually arrive within 1-2 working days after the shipping date.
Although we take great care in sending our orders, the possibility can exist that orders will not be delivered, or will be delivered incomplete. Once you have received an incomplete order, we kindly request to contact us within 7 days after receiving your order.
Below is a list of costs and delivery times (in working days) per country/continent. Within the EU, orders are sent via PostNL, and orders outside of the EU are sent via DHL or UPS.
|Country||Shipping Costs||Delivery Time|
|Austria||FREE for orders over €50,- otherwise €4,95||2-3 days|
|Belgium||FREE for orders over €50,- otherwise €4,95||1 day|
|Bosnia & Herz.||€19,95||3-4 days|
|Czech Rep.||FREE for orders over €50,- otherwise €4,95||2 days|
|Denmark||FREE for orders over €50,- otherwise €4,95||2-3 days|
|Faroe Islands||€19,95||5-6 days|
|France||FREE for orders over €50,- otherwise €4,95||2-3 days|
|Germany||FREE for orders over €50,- otherwise €4,95||1-2 days|
|Ireland||FREE for orders over €50,- otherwise €4,95||3 days|
|Italy||FREE for orders over €50,- otherwise €4,95||2-3 days|
|Luxembourg||FREE for orders over €50,- otherwise €4,95||1 day|
|Monaco||FREE for orders over €50,- otherwise €4,95||2-3 days|
|Netherlands||FREE for orders over €50,- otherwise €4,95||1 day|
|Poland||FREE for orders over €50,- otherwise €4,95||2-3 days|
|San Marino||€29,95||2-3 days|
|United States||€11,95||6+ days|
|Vatican City||€11,95||3 days|
We accept Ideal, Paypal, Visa, MasterCard, American Express, Maestro credit & debit cards and Sofort Banking.
All transactions on this website are processed using Buckaroo, a secure online payment platform that encrypts your card details in a secure host environment.
If you have any questions or concerns, please feel free to contact our customer care team. Customer Care Department: 020-5200868.
We are available
from 9am to 5.30pm
for all your questions.
+31 (0) 20 5200868
You can e-mail us 24
hours a day.